At level 1
Demonstrate knowledge and understanding of the role and significance of
RICS and its functions. Also an appreciation of your personal professional role
and society’s expectations of professional practice and RICS code of conduct
and conduct regulations, including the general principles of law and the legal
system, as applicable in your country of practice.
Role and Significance of RICS and its Functions
RICS’s role is to regulate and promote the profession; maintain the highest educational
and professional standards; protect clients and consumers via a strict code of
ethics; and provide impartial advice and guidance through accreditation of professionals and
any individual or firm to register
with RICS. Their expertise covers property valuation and management; the
costing and leadership of construction projects; the development of
infrastructure; and the management of natural resources, such as mining, farms
and woodland.
RICS Functions include :
Corporate Responsibility›
In
everything we do, we apply our knowledge and expertise to drive a progressive
agenda for the benefit of business, society and the planet
Influencing Policy›
RICS
seeks to influence governments, international organisations and key stakeholder
organisations around the world with the aim of developing and embedding truly
international standards
Corporate Performance›
Through
regular reporting we keep our stakeholders updated on the organisation's
performance
Regulate against CPD›
Continuing
professional development (CPD) is a commitment by members to continually update
their skills and knowledge in order to remain professionally competent and
achieve their true potential
Ethics
Professional Role and Society’s Expectations of Professional Practice
All members must
demonstrate that they:
§
Act
with integrity
§
Always
provide a high standard of service
§
Act
in a way that promotes trust in the profession
§
Treat
others with respect
§
Take
responsibility
§
Abide
by all the General principles of law and the legal system in Singapore
Rules
of Conduct for Individual and Firms
The Rules of Conduct
for Members cover those matters for which individual members are responsible
and accountable in their professional lives. The five principles are proportionality,
accountability, consistency, targeting and Transparency
Professional
Standards
Ethical behaviour -
Members shall at all times act with integrity and avoid conflicts of interest
and avoid any actions or situations that are inconsistent with their
professional obligations.
Competence - Members
shall carry out their professional work with due skill, care and diligence and
with proper regard for the technical standards expected of them.
Service - Members shall carry out their professional
work in a timely manner and with proper regard for standards of service and
customer care expected of them.
Continuing
Professional Development (CPD) - Members shall comply with RICS’ requirements
in respect of continuing professional development.
Solvency
- Members shall ensure that their personal and professional finances are
managed appropriately.
Information to RICS - Members
shall submit in a timely manner such information, and in such form, as the
Regulatory Board may reasonably require.
Co-operation - Members
shall co-operate fully with RICS staff and any person appointed by the
Regulatory Board
Rules
of Conduct for Firm
Professional behaviour
- A Firm shall at all times act with integrity and avoid conflicts of interest
and avoid any actions or situations that are inconsistent with its professional
obligations.
Competence - A Firm
shall carry out its professional work with due skill, care and diligence and
with proper regard for the technical standards expected of it.
Service - Firm shall
carry out its professional work with expedition and with proper regard for
standards of service and customer care expected of it.
Training and
Continuing Professional Development (CPD) - A Firm shall have in place the
necessary procedures to ensure that all its staff are properly trained and competent
to do their work.
Complaints handling - A
Firm shall operate a complaints handling procedure and maintain a complaints
log. The complaints handling procedure must include an Alternative Dispute
Resolution (ADR) mechanism that is approved by the Regulatory Board.
Clients’ money - A
Firm shall preserve the security of clients’ money entrusted to its care in the
course of its practice or business.
Professional indemnity
insurance - A firm shall ensure that all previous and current professional work
is covered by adequate and appropriate professional indemnity insurance cover
which meets standards approved by the Regulatory Board.
Advertising - A Firm
shall promote its professional services only in a truthful and responsible
manner.
Solvency - Firm shall
ensure that its finances are managed appropriately.
Arrangements to cover
the incapacity or death of a sole practitioner - A Firm which has a sole
principal (i.e. a sole practitioner or a sole director in a corporate practice)
shall have in place appropriate arrangements in the event of that sole
principal’s death or incapacity or other extended absences.
Use of designations -A
Firm registered for regulation must display on its business literature, in
accordance with the Regulatory Board’s published policy on designations, a designation
to denote that it is regulated by RICS.
Information to RICS - A
Firm shall submit in a timely manner such information about its activities, and
in such form, as the Regulatory Board may reasonably require.
Co-operation - A Firm shall co-operate fully with RICS staff
and any person appointed by the Regulatory Board.
At level 2
Provide evidence of practical application in your
area of practice, being able to justify actions at all times and demonstrate
personal commitment to the rules of conduct, ethics and RICS professional and
ethical standards.
In
my profession I had always upheld the professional standards and principles of
accountability, consistency, targeting and transparency
I
had at all times act with integrity and avoid conflicts of interest and avoid
any actions or situations that are inconsistent with my professional
obligations. As a quantity surveyor I had not divulge any tender information
prior to award. Neither do I collude
with other tenderers to fix the tender price nor give preferential advantage to
any tenderer to win the tender. I had carried out my professional work with skill,
care and diligence. I was always prompt and delivered my professional work in a
timely manner and standards of service as expected of customer care.
I
had always read up to further my continuing professional knowledge and development.
I
am good in personal and professional finance management as evidence in my work
delivered.
Conflict avoidance, management and dispute resolution procedures M006 (Minimum Level 1)
At level 1
Demonstrate knowledge and understanding of the techniques for conflict
avoidance, conflict management and dispute resolution procedures including for
example adjudication and arbitration, appropriate to your APC/ATC pathway.
Negotiating Conflict
Conflict management is important
because it has the possibility of damaging
relationships, leading to poor results in projects and in business generally. Negotiation
and Conflict Management skills is all about finding a solution that is
acceptable to both parties, and leaving everyone feeling that they
have won.
The techniques to enhance
the ability to lead and communicate more effectively and handle conflict more
productively and to
get the desired results cover these areas:
Negotiation and Conflict Resolution
Common sources of conflict
Negotiating with internal and external stakeholders
Self-Awareness
Understanding your communication, conflict and negotiation
styles
Adapting styles to improve communication, relationships,
managing conflicts, and negotiation
Managing Conflict
Recognize signs and symptoms of conflict
Understand how to anticipate, prevent and manage conflict
Use appropriate conflict management styles
Negotiation Styles
Differences on soft, competitive, and collaborative
negotiation styles
Positions versus interests
Collaborative Negotiation to Create Win-Win Outcomes
Framework for negotiation
Identifying each party’s objectives
Creating options
Appropriate
use of power
Developing your own negotiation skill
Resolving
Conflict
Dispute resolution is about recognising when a dispute has arisen and
appreciating the escalation of that dispute. In addition, it is to understand
the range of techniques that might be available to resolve the dispute and
seeking appropriate guidance before the client is placed at a disadvantage in
respect of its position with the other party.
Conflict avoidance involves
-
Careful, clear
and proper planning before executing a project as ambiguity leads to dispute
-
carry out a
risk analysis, updating and managing the risks
-
to seek
clarity in any documents that are produced for the purpose of procuring work
-
know and
understand the applicable disputeresolution technique or techniques that apply
in
-
respect of any
contract or contracts
-
to recognise when more specialist assistance
is required and advise t he client accordingly
Good management,
Clear contract documentation, Partnering and alliancing, Good project
management, Good client and contractors and design team management, Good
payment practice, Record keeping, Regular reporting and proactivity can help to
minimize or avoid conflict from arising
Dispute resolution Techniques
1.
negotiation –
the problem-solving efforts of the parties themselves
2.
mediation or
conciliation – a third-party intervention does not lead to a binding decision
being imposed on the parties;
3. an adjudicative process – the final outcome
is determined by a third party who does impose a binding decision on the
parties Either party may
request the appointment of an adjudicator
to be made within seven days of serving a Notice of Dispute, and the
adjudicator has 28 days from issue of the Referral within which to issue a
decision. That decision will bind the parties and in most cases be readily
enforceable in the Singapore court that deals with construction related
litigation.
4. Arbitration: For arbitration to apply, the
contract between the parties must contain a written agreement to arbitrate.
5. Litigation: The courts have inherent
jurisdiction to hear a dispute in respect of just about anything. In the
absence of any other procedure, the parties will have a right to refer their
matter to an appropriate court. The procedure is governed by the Civil case.
Alternative dispute resolution
(‘ADR’)
ADR or alternative dispute resolution refers to processes which are
alternatives to the traditional binding dispute resolution procedures of
litigation and arbitration. It is alternative in the sense that it is providing
a faster and more economic dispute resolution procedure.
At level 2
Provide evidence of practical application in your area of practice
having regard to the relevant law.
I had
arranged a meeting in relation
to a disputed interim/final valuation, or arranging meetings in relation to the
agreement of variations.
At level 3
Provide evidence of the application of the above in the context of
advising clients in the various circumstances referred to above.
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